1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, delivery address, and billing information when you place orders or contact us.
• Health & Dietary Information: Dietary preferences (vegetarian, vegan, pescatarian, non-vegetarian), allergies, health goals, calorie requirements, and nutritional preferences to customize your meal plans.
• Order Information: Meal selections, order history, delivery dates, and payment details.
• Communication Data: Messages, feedback, and inquiries you send to us through our website, email, or phone.
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website (collected through cookies and similar technologies).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your meal orders and delivery requests.
• To create and customize personalized meal plans based on your dietary preferences and health goals.
• To communicate with you about your orders, account updates, and customer service inquiries.
• To send you promotional materials, newsletters, and special offers (with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights and interests.
• To prevent fraud and ensure the security of our services.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our business, such as delivery partners, payment processors, and IT service providers. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of sensitive data during transmission (SSL/TLS).
• Secure storage of personal information on protected servers.
• Regular security assessments and updates.
• Limited access to personal information on a need-to-know basis.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit certain website functionalities.

Types of cookies we use:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Help us understand how visitors use our website.
• Preference Cookies: Remember your preferences and settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent for processing where applicable.

To exercise these rights, please contact us at info@hyphennutrition.com or call us at +971 50 617 8647.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: